Refund and Cancellation

Refund and Cancellation Policy for MyEssentialKart.com

At MyEssentialKart.com, owned by SRMAYA, we strive to ensure customer satisfaction with every purchase. This Refund and Cancellation Policy outlines the conditions and procedures for canceling orders, requesting refunds, and returning products. By using our services, you agree to the terms outlined below.

1. Order Cancellation Policy

  • Cancellation by Customer: You may cancel your order at any time before it has been dispatched for delivery. Once an order is in transit, it cannot be canceled.
  • How to Cancel: To cancel your order, please log into your account and follow the cancellation process or contact our customer support at support@myessentialkart.com.
  • Cancellation Fees: No fees will be charged for cancellations made before dispatch. If your order has been processed and dispatched, cancellation may not be possible, and our refund policy will apply.

2. Refund Policy

  • Eligibility for Refunds: Refunds are issued under the following conditions:
  • Damaged or Defective Items: If an item arrives damaged or defective, you may request a refund or replacement within [X] days of receipt.
  • Incorrect Item Delivered: If you receive the wrong product, you are eligible for a refund or an exchange.
  • Expired Products: Products delivered past their expiration date qualify for a refund.
  • Non-Refundable Items: The following items are generally non-refundable:
  • Perishable goods such as fresh produce and dairy unless they are damaged or spoiled upon delivery.
  • Items that have been opened, used, or tampered with after delivery.
  • Return Requirements: To be eligible for a refund, you must provide proof of purchase and any requested documentation (e.g., photos of the damaged or incorrect items).

3. Return Process

  • Initiating a Return: Contact our customer support team at returns@myessentialkart.com within [X] days of receiving your order to initiate the return process.
  • Return Authorization: Our support team will guide you through the return process and issue a return authorization if the item qualifies for a return.
  • Return Shipping: If a return is authorized, details on whether you or MyEssentialKart.com will cover return shipping costs will be provided.

4. Refund Processing

  • Review Period: Refund requests are reviewed and processed within 2 business days after receiving your returned item or request.
  • Method of Refund: Approved refunds will be issued using the original payment method. It may take [Z] business days for the refund to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: If only a part of your order is eligible for a refund, a partial refund will be issued for those items.

5. Exchange Policy

  • Product Exchange: You may request an exchange for damaged, defective, or incorrect items within [X] days of delivery. Exchanges are subject to product availability.
  • Process: Contact our support team at support@myessentialkart.com or use the “Help” section in your account to initiate an exchange.

6. Refund Exceptions

  • Rejected Requests: Refund requests may be rejected if the item is found to have been mishandled or altered by the customer.
  • Change of Mind: Refunds will not be issued for orders that are canceled due to a change of mind after delivery.

7. Contact Information

For any questions regarding this policy or to request a refund or cancellation, please contact us:

  • Email: support@myessentialkart.com
  • In-App Support: Access the “Help” section in your MyEssentialKart.com account.